Yes — every gold piece we sell carries a BIS Hallmark with the purity mark (22K shows 916, 18K shows 750), the BIS logo, our jeweller's mark and the assaying centre's mark. It is engraved on the piece itself, not just printed on the bill.

Your bill is split into two parts: the gold, billed at the day's live market rate for the exact weight of your piece, and the making charge, quoted separately as a percentage or a flat figure before you buy. Nothing is hidden in a combined price.

Yes. We test and weigh your old gold in front of you, value it at the live market rate for its purity, and either pay you by transfer or apply the amount towards anything in the store. There is no deduction for 'impurity' unless the test genuinely finds it.

Absolutely. Bring a sketch, a photograph or just an idea, and our design team will work up a CAD render and a fixed quote before any gold is touched. Custom pieces are made in-house in two to four weeks and take a 25% advance.

Ready-made pieces can be exchanged within 15 days for anything in the store, and sizing is free for life. Made-to-order pieces are non-returnable but carry a one-year warranty on settings and workmanship.

Every solitaire ships with its IGI grading report, and the report number is engraved inside the band. If you would like to see the actual stone before purchase, book a private viewing and we will have it at the store for you.

Every piece carries a one-year warranty on settings and workmanship, plus free ultrasonic cleaning and inspection for life. Beyond the first year, repairs are priced at cost with no service fee.